How to safelist emails from America's Credit Unions

• Log in to the Microsoft 365 Defender Portal:
  • Open your web browser and go to the Microsoft 365 Defender Portal at security.microsoft.com.
• Navigate to Anti-Spam Policies:
  • Under Email & Collaboration, select Policies & rules.
  • Click on Threat policies.
  • Select Anti-spam policies.
• Edit Allowed and Blocked Senders and Domains:
  • Scroll down to the Allowed and blocked senders and domains section.
  • Click on Edit allowed and blocked senders and domains.
• Add the Domain to the Allow List:
  • Click on Allow domains.
  • Enter AmericasCreditUnions.org and click Add.
  • Save the changes.
• Create a Mail Flow Rule (Optional for Additional Control):
  • Go to the Exchange Admin Center (EAC) at admin.exchange.microsoft.com.
  • Navigate to Mail flow > Rules.
  • Click the + (plus) icon and select Bypass spam filtering.
  • Name the rule (e.g., "Safelist AmericasCreditUnions.org").
  • Under Apply this rule if, select The sender > Domain is and enter AmericasCreditUnions.org.
  • Under Do the following, select Modify the message properties > Set the spam confidence level (SCL) to Bypass spam filtering.
  • Save the rule.

Additional Tips:

• Monitor the Rule: Regularly check the effectiveness of the rule and adjust if necessary.
• Security Considerations: Be cautious when safe domains to avoid potential phishing risks. Ensure the domain is trusted.

This should help ensure that emails from AmericasCreditUnions.org are delivered directly to the inboxes of your users without being flagged as spam.  

• Log in to the Exchange Admin Center (EAC):
  • Open your web browser and go to the Exchange Admin Center URL (typically https://admin.exchange.microsoft.com).
  • Log in with your admin credentials.
• Navigate to Mail Flow:
  • In the left-hand navigation pane, click on Mail Flow.
• Create a New Rule:
  • Click on the Rules tab.
  • Click the + (plus) icon to create a new rule.
  • Select Bypass spam filtering from the dropdown menu.
• Configure the Rule:
  • Name your rule: Give your rule a descriptive name, such as "Safelist AmericasCreditUnions.org".
  • Apply this rule if: Click on the dropdown and select The sender > Domain is.
  • Enter the domain: Type AmericasCreditUnions.org and click the + (plus) icon to add it.
  • Do the following: Select Modify the message properties > Set the spam confidence level (SCL).
  • Set SCL to Bypass: Choose Bypass spam filtering.
• Save the Rule:
  • Scroll down and configure any additional options if necessary (e.g., exceptions, audit log).
  • Click Save to create the rule.
• Verify the Rule:
• Ensure the rule is listed and enabled in the Rules tab.
• Test by sending an email from AmericasCreditUnions.org to verify it is not marked as spam.

Additional Tips:

• Monitor the Rule: Regularly check the effectiveness of the rule and adjust if necessary.
• Security Considerations: Be cautious when safelist domains to avoid potential phishing risks. Ensure the domain is trusted. 

• Search for email from America's Credit Unions in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
• On the Tools menu, click Options.
• On the Preferences tab, click Junk E-mail.
• On the Safe Senders tab, click Add.
• Add americascreditunions.org where it says “Add address”.
• Click OK.

• Search for email from America's Credit Unions in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
• Go to “Mail” > “Preferences”.
• Go to “Mail” > “Preferences”, then go to the Rules tab.
• Select Add Rule.
• Give this rule a name such as “Email from americascreditunions.org”.
• Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “americascreditunions.org”.
• From the actions, select "Move message" to mailbox "Inbox".
  Click “OK".

• Search for email from America's Credit Unions in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
• Open an email that you have received from America's Credit Unions.
• Click on the small down-arrow next to “Reply”.
• Click “Add ___@americascreditunions.org to Contacts list”.

• Search for email from America's Credit Unions in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
• You must set up a “filter”, but first:
  • If you find email from americascreditunions.org in your “Yahoo! bulk” folder, open the email and click “Not Spam”.
  • If you find mail from americascreditunions.org in your “Blocked Addresses” list, select the email and click “Remove Block”.
• Now create the filter:
  • Open Yahoo! Mail and click on “Mail Options” in the upper right hand corner.
  • Select “Filters” (in the bottom left corner).
  • On the Filters page, click “Add”.
  • Select the “From header:” rule, and add “contains” and americascreditunions.org to match all mail from americascreditunions.org.
  • Click the “Choose Folder” pull down menu and select ‘Inbox’.
  • Pick the Add Filter button.

• Search for email from America's Credit Unions in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
• Check to see if cuna.org appears in the “Blocked Senders” list. If so, select it and click on the “Remove” button.
• Next, open your mailbox and click “Options” in the upper right hand corner.
• At the top of the page, click on the “Junk E-mail Protection” link.
• Next, click on “Safe List”, which is down near the bottom.
• Copy and paste americascreditunions.org where it says “Type an address or domain”.
• Click the “Add” button.
  Repeat these same steps for americascreditunions.com and americascreditunions.coop.
   

If you have enabled “Restrict Incoming Email,” also do the following:

• Select Preferences.
• Select “Restrict Incoming Email”. If Enable Email Controls is set to Yes, then you are restricting incoming emails.
• Select Allow email from addresses listed below.
• Enter the americascreditunions.org address you've received messages from.
• Click the Add button.

• Search for email from America's Credit Unions in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
• Click the Contacts link (or open your AOL Address Book).
• Click the +New button.
• In the New Contact window, enter ___@americascreditunions.org into the "Primary E-Mail 1" field.
• Click “Create”

Search for email from America's Credit Unions in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.

New Subscribers: Add the “From" address to your AOL address book:

• Click the Mail menu and select Address Book.
• Wait for the “Address Book” window to pop up, then click the Add button.
• Wait for the “Address Card for New Contact” window to load.
• Once loaded, cut and paste the From email address into the “Other E-Mail” field.
• Make our From address the “Primary E-Mail” address by checking the corresponding checkbox.
• Click the Save button.
• Repeat these same steps for cuna.com and cuna.coop.

Existing Subscribers: If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder.

• Open web mail and look in your Spam Folder.
• If your find our email in your spam folder open it and click the “This Is Not Spam” button.
• Then add the “From address” onto your Address Book as outlined in the “New Subscribers” instructions above.

• Go to Tools then to Environment.
• Go to Views, Make sure Default Read View is clicked on HTML, click ok, then close.
• Open your “Mail Summary”.
• Find the email you want to safelist and click on Always Allow all the way on the right side.
• In a few minutes your safelisted email will appear in GroupWise. That email address should get through the spam filter.