Unlock your online experience: access, requirements, and tips

Our virtual events, eSchools, and webinars use various platforms, including Adobe Connect, Pheedloop Meet & Stream, and Zoom. All of these platforms are web conferencing technology that allows for live virtual meetings. To attend, you will need a computer, tablet, or mobile device with a strong internet connection.

Whether this is your first time attending a virtual event, eSchool, or webinar or you simply need a refresher, review these helpful steps and frequently asked questions below.

Details regarding your registration will be emailed 24 hours prior to the event and will identify the specific platform on which your session will be presented. 

Registering on the day of the event

If you register for an virtual event, eSchool, or webinar on the day of the event, please call 800-356-9655 or email hello@americascreditunions.org for assistance.

Recorded Event

All registrations include access to a recording of this event. Recorded events are available within 48 hours of the live event. You can access recorded events by logging into My Account using your website username and password.

Pheedloop Meet & Stream System Requirements

Unlike a traditional venue for a live event, virtual events have made laptops, tablets, smartphones, and more the venue! With so many options for hardware and software to choose from and the connectivity that goes along with them, we have a few recommendations for event planners and attendees to help them achieve the best performance when using PheedLoop's tech.

Optimal Setup

A general rule of thumb is that any modern browser and high-speed internet connection is all that's really needed to run PheedLoop itself. The best setup we've found is using Google Chrome on a laptop or desktop machine, with an internet connection offering at least 5 Mbps download speed. You can test your internet speed here. We've found Google Chrome is most compatible with third-party plugins that events sometimes tend to integrate PheedLoop with.

Supported Browsers

Any major, modern browser is supported. This includes Google Chrome, Mozilla Firefox, Apple Safari, and even Microsoft Edge. We cannot guarantee the same if a third-party integration is being used in PheedLoop, but we've rarely found browser incompatibility issues if a modern version of any of the aforementioned browsers is being used.

Note that Internet Explorer is not a supported browser due to it being incompatible with modern web performance and security standards

Device Types

PheedLoop's virtual event system is best experienced on a laptop or desktop device, though it is responsive and compatible with tablets and smartphones. Tablets and smartphones are best suited for view-only experiences, as PheedLoop relies on several technologies that are best compatible with full browsers (e.g. video chats through PheedLoop Meet). As a point of reference, our statistics show that 95% of virtual event attendees use laptop or desktop devices. If you are using the Zoom integration, it is currently not compatible with mobile devices (Zoom has said a future update to their software will better support mobile devices).

Troubleshooting

Everybody has different browser configurations and network settings/restrictions which, in extreme cases, may warrant trying a different browser and/or network just to have a clean environment to engage with PheedLoop through. In case something isn't working, to isolate the root cause, we often suggest trying:

  • Private/incognito window in your browser
  • Different browser (see
  • Supported Browsers above)
  • Disabling any operating system-level VPNs or firewalls that may be blocking a specific website
  • Different network
  • Different computer
  • If you continue to experience an issue after trying these options, please contact us and share a full-screen screenshot.

If you continue to experience an issue after trying these options, please contact us and share a full-screen screenshot.

Windows & Mac OS

  • Latest version of Microsoft Internet Explorer or Google Chrome
  • Tablet/computer speakers or telephone
  • Wired internet connection recommended 
  • Ensure that you have downloaded the latest version of the Adobe Connect Add-in. 
  • Work with your IT department to ensure that these ports—80 and 443 — are open on your server.

Mobile

Please Note: Recorded playback is not supported by the Adobe Connect Mobile App or some pods, including the downloadable handout pod.

  • Close email and IM programs are not being used.
  • Close any VPN connections or other programs that lower bandwidth.
  • Log in to the webinar room 15 minutes early to ensure you have a successful connection.
  • Do your best to minimize distractions by turning off radios, cell phones, and other sources of noise.
  • If possible, close your door and/or let your colleagues know you’re participating in a webinar.
  • Remember, you can ask a question anytime via the attendee chat pod. The speaker may not answer immediately, but we will make sure all questions are answered.
  • Staying involved will help us maximize everyone’s experience. Please participate in any polls and/or questions asked by the speaker.

Q: Why didn’t I receive an invitation to my registered event?

Your email invitation will be sent the day  prior to the live event, as well as the morning of the event. If you register for an eSchool or webinar on the day of the event, please call 800-356-9655 ext. 4249 or email hello@americascreditunions.org for assistance.

Q: How do I log in to to the event platform?

You will receive a link to the eSchool or webinar room with the email invitation one day in advance which will include a log in link and credentials if they are necessary. For Adobe, after clicking the link, login as a guest and type your first and last name to enter the room.

Q: I am logged in via my computer but can’t hear anything. What do I do?

If you are early and the meeting hasn’t started yet, the audio portion may not be connected yet. If the eSchool or webinar is already in progress and you still can’t hear anything, please check your computer to be sure your speaker volume is turned up. Often, refreshing your screen, or logging out and back in will resolve the issue as well.

Q: The meeting audio isn’t consistent (fades/choppy). Is there anything I can do to improve it?

Occasionally you may hear breaks in the audio; these are due to temporary bandwidth issues between your location and the platform server. The sound will come through again shortly and there will be no loss of “content” – just momentary breaks in the audio stream.

Q: I hear an echo – what do I do?

An echo occurs in Adobe Connect if you have the meeting room open multiple times. Please close any extra Adobe Connect windows.

Q: The presentation slides are difficult to see.

You can make the PowerPoint full screen by clicking on the four-arrow icon in the top right corner of the presentation slides.

Q. How can I get a copy of the presentation?

A PDF copy of the presentation is most often included in the email invitation. However, it can always be found in the eSchool or webinar room with the recording.

Q: Will the eSchool or webinar be recorded?

Most eSchools and webinars are recorded and made available for 12 months. The recording is made available to all registered attendees within 48 hours after the live event takes place and can be found by logging into My Account, then My Downloads using your website username and password. 

Attention Virtual Event Attendees

Code of Conduct Information

We want everyone's event experience to be welcoming, respectful, and safe. Check out our Code of Conduct for more information.

Review our Code of Conduct