Access instructions for virtual events, eSchools, & webinars

Optimal setup

• Use a modern device (laptop or desktop recommended) with the Zoom application installed. Please click here if you need to download the app.
• Connect to the internet via high-speed broadband, ideally 5 Mbps download speed or higher.
• Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari are all supported. Internet Explorer is not supported.

Device types

Zoom works across a wide range of devices:

• Laptops and desktops provide the best experience.
• Tablets and smartphones are supported via the Zoom mobile app.
• For full functionality (such as breakout rooms, screen sharing, and reactions), use the desktop or mobile Zoom app instead of joining via web browser.

• Use a private/incognito window if encountering browser issues.
• Try a different browser if one isn’t working.
• Temporarily disable VPNs or firewalls that may interfere with the connection.
• Switch to a different network or device if problems persist.

If issues continue, please take a full-screen screenshot and contact our support team at hello@americascreditunions.org.

• Close email and IM programs are not being used.
• If permitted by your organization, close any VPN connections or other programs that lower bandwidth.
• Log in to the virtual session 15 minutes early to ensure you have a successful connection.
• Do your best to minimize distractions by turning off radios, cell phones, and other sources of noise.
• If possible, close your door and/or let your colleagues know you’re participating in a virtual session.
• Remember, during live event delivery, staying involved will help us maximize everyone’s experience. Please participate in any polls and/or questions asked by the speaker.

Q: Why didn’t I receive an invitation to my registered event?

Your email invitation will be sent prior to the live event to the email address provided at the time of registration. If you register for an eSchool or webinar on the day of the event, please call 800-356-9655 ext. 4249 or email hello@americascreditunions.org for assistance.

Q: How do I log in to to the event platform?

You will receive a link to the event room with the email invitation one day in advance, which will include a log in link and credentials if required. Use the Zoom link provided in your email invitation. No login credentials are needed unless specified.

Q: I am logged in via my computer but can’t hear anything. What do I do?

If you are early and the meeting hasn’t started yet, the audio portion may not be connected yet. If the event is already in progress and you still can’t hear anything, please check your computer to be sure your speaker volume is turned up. Often, refreshing your screen, or logging out and back in will resolve the issue as well.

Q: The meeting audio isn’t consistent (fades/choppy). Is there anything I can do to improve it?

Occasionally you may hear breaks in the audio; these are due to temporary bandwidth issues between your location and the platform server. The sound will come through again shortly and there will be no loss of “content” – just momentary breaks in the audio stream.

Q: I hear an echo – what do I do?

Ensure you have not joined the Zoom session from multiple devices or browser tabs simultaneously.

Q: The presentation slides are difficult to see.

You can make the PowerPoint full screen by clicking on the four-arrow icon in the top right corner of the presentation slides.

Q. How can I get a copy of the presentation?

A PDF copy of the presentation is most often included in the email invitation. However, it can always be found in the eSchool or webinar room with the recording.

Q: Will the eSchool or webinar be recorded?

Most eSchools and webinars are recorded and made available for 12 months. The recording is made available to all registered attendees within 72 hours after the live event takes place.