Using artificial intelligence is often fiercely debated – but one credit union is putting AI to work in a way that helps them process even more loan applications with their current staff, helping more members in the process.

At Forum Credit Union in Indiana, the digital transformation involves automating the underwriting process by analyzing multiple factors – including credit scores, disposable income, and detailed financial profiles.

The “Artificial intelligence helps one credit union boost loan processing volume by 70%” blog post highlights how the technology frees up staff to focus on more complex cases by handling routine loan decisions, increasing efficiency and accuracy in their lending operations.

The credit union uses AI to augment, not replace, staff efforts.  “The real payoff is in doing more with the same number of people,” say the credit union’s chief operating officer, Andy Mattingly.

Find out more in this blog and others featuring credit union impact stories in America’s Credit Unions’ new Industry Update newsletter, available free to members.