Changes to TCPA rules would facilitate efficient, effective communication

With an eye toward efficient, effective communications, America’s Credit Unions joined other financial trades Friday to submit comments to the Federal Communications Commission (FCC) on rules that should be modified or rescinded.

The groups urged the FCC to make several changes to the Telephone Consumer Protection Act rules: 

• Revise its February 2024 order on revocation of consent to ensure callers and text senders can accurately and efficiently process customer requests to revoke consent to receive autodialed or prerecorded voice calls;
• Remove the limitation, adopted in 2022, that permits callers to place, over a 30-day period, only three exempt informational prerecorded or artificial voice calls to residential numbers; and
• Remove, from the Commission’s 2015 order, the condition that permits a caller to place an exempt fraud alert or data reach notification (among other categories of calls exempted) only if the call is placed to a number that was provided by the customer.

In a win for credit unions last week, the FCC announced a one-year delay of a concerning part of its revocation of consent rules that would revoke consent for all kinds of future robocalls or robotexts if a consumer opted out of only one kind.

America’s Credit Unions met several times with the FCC to secure this delay, and to emphasize the above changes that will continue to allow credit unions to contact members with important information while protecting from unwanted robocalls and texts.