If we don't want to learn... we won't. This module will invite participants to explore the many barriers our minds and environments create that limit motivation to invest in learning. We will identify four lenses through which to diagnose motivation barriers, practice leverage points to help learners get unstuck and engaged, and share ideas to make learning experiences more effective for all learners.

• Understand established theories of motivation as applied in the context of learning environments
• Examine real-world case examples to practice diagnosis of motivation barriers
• Plan the utilization of leverage techniques to help unlock motivation for learners

This module explores the preconceived notions we may have that set up unnecessary barriers to a successful learning event. Participants will walk away with tools such as the ladder of inference to help create mental “speed bumps” when facilitating to establish an inclusive learning environment.

• Integrating diversity and inclusion principles in talent development strategies and initiatives
• Understand common types of bias
• Recognize bias in learning design & delivery
• Practice using the Ladder of Inference tool to evaluate assumptions

This module dives deeply into the practice of andragogy, or Adult Learning Theory, illustrating for participants the distinct challenges of helping experienced adults engage in learning. Participants will apply the six principles of Adult Learning Theory to examples from their own work, mapping tactical applications to better engage their learners.

• Recognize the fundamental differences between pedagogy and andragogy (youth vs. adult learners)
• Understand the 6 principles of Adult Learning Theory
• Apply these principles to real-world context of training design and delivery

To build learning programs that impact strategic goals, facilitators must be good consultants. Consulting relationships are most successful when built on trust and a true understanding of business needs. In this module, participants will explore how to ask the right questions of stakeholders in order to create the most effective learning events.

• Using communication strategies that inform and influence audiences
• Applying verbal, written, and nonverbal communication techniques
• Conceiving, developing, and delivering information in various formats and media
• Theories, methods, and techniques to build and manage professional relationships
• Conflict management techniques
• Theories of leadership
• Evaluating and prioritizing implications, risks, feasibility, and consequences of potential activities
• Establishing, monitoring, and communicating progress toward the achievement of goals, objectives, and milestones
• Define benefits of trainers operating as a business partner
• Understand Kirkpatrick’s Levels of Evaluation
• Build assumption chain for demonstrating ROI in training
• Apply consulting techniques internally to discern learning targets for training

Any facilitator can share stories of times when a challenging situation or a participant derailed a training session. This module explores participant examples, building on the culturally aware and inclusive learning environment session, to help participants discover tools to overcome facilitation challenges, welcome discussion, and successfully recover in the midst of a challenging learning environment.

• Recognize symptoms of a disengaged learner
• Practice unbiased diagnosis of disengagement causes
• Deliver effective real-time learner feedback to engage

To continue to meet the needs of learners throughout training programs, it is important to seek feedback and ask probing questions of participants continuously. These questions should be delivered in a way that reinforces learning, gauges learner retention, and allows facilitators to expertly pivot program flow to best meet the needs of the group. In this module, participants will learn ways to ask questions effectively and solicit feedback before, during, and after program facilitation.

• Prepare effective questions to improve learning results
• Practice different questioning methods in the classroom
• Utilize a learner feedback outline as a tool to prepare for coaching in and out of the classroom

Without support, even well-delivered learning fades quickly. This module empowers participants with tools and practices to help learning stick and boost skill transfer back into the workplace. Participants will learn retention strategies for use before, during, or after training and will build a plan to incorporate them into the learning programs for which they are responsible.

• Understand the Ebbinghaus Forgetting Curve and the impact of reinforcement
• Identify a range of reinforcement techniques for training preparation, delivery, and follow-up
• Practice the application of these techniques in their own learning programs